Shipping policy
Order Processing & Production Queue Due to the custom nature of our products, our standard production time is 10–15 business days (2–3 weeks). This allows us to properly sequence custom jobs into our production queue based on material size and machine scheduling.
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Production Factors: Lead times may vary based on order complexity, size, and current demand.
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Commencement: Production begins only after final design approval (if required) and payment confirmation.
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Standard Items: Orders containing only in-stock, non-custom items typically ship within 1–3 business days.
Quality Approval Process We are committed to your satisfaction before your order leaves our workshop:
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Branding Irons & Stamps: Once machined, we test the item to ensure a perfect mark and send you a photo of the test result.
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Memorial Plaques: We send a high-resolution photo of the finished engraving for your review.
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Shipment: Once you provide final approval, your order is dispatched within 1–2 business days.
Shipping Destinations & Methods For Canadian orders, we ship via Canada Post, UPS, or Purolator. Every shipment includes tracking and insurance coverage.
Rates & Delivery Estimates
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Canada: Typical flat-rate shipping is $19.95, but ranges between $14.95–$24.95 CAD depending on your region. Once produced and approved, delivery to most areas takes 2–7 business days.
Timing for Custom Orders: For custom Canadian orders, total timing includes production, any required approval, dispatch, and transit. Approval and carrier delivery times can vary.
Important Notes
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Delivery times are estimates and are not guaranteed.
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Legacy Branding Tools is not responsible for delays caused by shipping carriers.
Order Tracking
Tracking information will be provided once your order has shipped.
Contact
For questions regarding your order: